Public Offer

1. General Provisions

1.1. This Public Offer (hereinafter referred to as the “Offer”) defines the procedure and conditions for the provision of paid remote visa support services through the visa application service “MyVisa.World” (hereinafter referred to as the “Service”), available at https://myvisa.world (hereinafter referred to as the “Website”), as well as the mutual rights and obligations between MTTA PTE LTD (hereinafter referred to as the “Company”, the “Service Provider”) and any individual or legal entity that accepts the terms of this Offer (hereinafter referred to as the “Client”).

1.2. MTTA PTE LTD, registered at 5 Napier Road, Republic of Singapore, is the owner and operator of the “MyVisa.World” Service.

1.3. This Offer constitutes a public offer within the meaning of applicable law and is addressed to an indefinite number of persons.

1.4. This Offer is made and shall be interpreted in accordance with the laws of the Republic of Singapore, taking into account the rules of private international law and mandatory provisions of the law of the Client’s country of residence, where applicable.

1.5. The Service Provider is not a consular institution, visa center, government authority, or an official representative thereof. The Service Provider provides exclusively consulting, informational, and organizational visa support services. Decisions regarding visa issuance or refusal, validity period, number of entries, as well as admission or refusal of entry of a foreign national into a country, are made solely by the authorized government authorities of the respective country.

1.6. Acceptance (acceptance of the Offer) shall be deemed completed upon the Client performing the following actions in aggregate:

— submission of an application for Services via the Service;
— payment of 100% advance payment in accordance with the terms of this Offer.

1.7. Acceptance of the Offer constitutes full and unconditional agreement of the Client with all terms of this Agreement and all appendices thereto and is deemed equivalent to the conclusion of a written agreement.

1.8. By accepting this Offer, the Client confirms that they understand and acknowledge that:

— possession of a visa does not guarantee entry into the destination country;
— the final decision on admission is made by an immigration officer at the point of entry.

2. Terms and Definitions

2.1. “Services” — a set of remote consulting, informational, and organizational actions of the Service Provider aimed at assisting the Client in the preparation and submission of documents for obtaining a visa or other migration document. The Service Provider may render the Services through engaged specialists while remaining responsible for overall process management.

2.2. “Application” — an electronic request submitted by the Client via the Service or other agreed communication channels, containing information necessary for the provision of the Services.

2.3. “Third Parties” — consulates, visa centers, immigration authorities, payment systems, courier services, and other entities not controlled by the Service Provider.

2.4. “Force Majeure” — circumstances beyond the reasonable control of the Parties, including but not limited to: sudden and officially published changes in visa rules or entry regimes, border closures, sanctions, pandemics, technical failures of government information systems, natural disasters, and military actions.

2.5. “Payment System” — an organization that facilitates the acceptance and processing of payments made by the Client for the Services of the Service Provider.

3. Personal Data Processing

3.1. The Client consents to the processing of their personal data and confirms that they have obtained the consent of all applicants whose data is provided to the Service Provider.

3.2. Personal data processing is carried out exclusively for the purpose of providing the Services, performing this Agreement, complying with applicable legal requirements, and in accordance with the Privacy Policy published on the Website, which forms an integral part of this Agreement.

3.3. The Service Provider applies reasonable and sufficient measures to protect personal data in accordance with:

— the Personal Data Protection Act (PDPA) of Singapore;
— the General Data Protection Regulation (GDPR), where applicable;
— other mandatory legal requirements of the Client’s country of residence.

4. Procedure for the Provision of Services and Liability

4.1. The Services are provided remotely and include:

— consultations on visa requirements and regulations;
— verification of the completeness of documents provided by the Client and their compliance with formal requirements;
— completion of visa applications and other official forms based on information provided by the Client;
— organization of the document submission process to the authorized authority.

4.2. The Services do not constitute legal expertise, do not guarantee the authenticity of documents, and do not ensure a positive visa decision. The Service Provider renders the Services in good faith and professionally, based on information current as of the commencement date of the Services.

4.3. The Service Provider shall not be liable for the actions, decisions, omissions, or errors of Third Parties, including but not limited to:

— consulates, visa centers, immigration and other government authorities;
— postal, courier, and logistics services.

4.4. Upon receipt of documents prepared by the Service Provider, the Client shall verify all information and notify the Service Provider of any errors within 24 (twenty-four) hours from the moment of receipt. Documents for which no error notification has been received within the specified period shall be deemed approved and accepted by the Client.

4.5. In the event that an error is discovered in a visa document (application, form) after submission to the authorized authority, liability shall be allocated as follows:

— if the error is caused by the Service Provider, the Service Provider shall, at its own expense, prepare a new visa application and cover the related official fees;
— if the error is caused by the Client (incorrect or incomplete source data, failure to provide corrections within the period specified in clause 4.4, etc.), all costs of reissuance, including the full cost of the Services for a new application, shall be borne by the Client.

4.6. The Service Provider shall not be liable for the loss, theft, or damage of a passport, visa application, or other documents if such documents were in the possession of a consular institution, the Client, the Client’s representative, or a postal or courier service.

4.7. If a consular institution, visa center, or other authorized authority requests additional information, documents, an interview, or other materials during the review of a visa application, the Client shall:

— promptly notify the Service Provider;
— provide the requested information or documents within no more than 48 (forty-eight) hours from receipt of the request, unless otherwise specified by the authority;
— remain available to the Service Provider using the contact details and communication channels specified in the Application.

Failure by the Client to comply with this clause releases the Service Provider from liability for any consequences, including visa refusal or delays in processing.

4.8. The Service Provider may engage Third Parties to perform certain actions related to the execution of this Agreement. Responsibility for the actions, omissions, quality of work, and service timelines of such Third Parties rests solely with them.

5. Service Timeframes and Working Hours

5.1. The Service Provider provides consultations and maintains communication with the Client on a daily basis. Current working hours and information on possible holidays related to different countries are published on the Website and form an integral part of this Agreement. The Client may contact the Service Provider via phone, email, or messengers specified in the “Service Provider Details” section.

5.2. The processing times for Applications and document preparation are published on the Website for each visa type and are indicative only. Timeframes commence upon receipt of a complete set of documents from the Client and 100% payment.

5.3. The processing times of visa applications by authorized government authorities are not controlled by the Service Provider and may change without prior notice. The Service Provider informs the Client of known timelines as of the submission date but bears no responsibility for subsequent changes.

6. Rights and Obligations of the Parties

6.1. The Service Provider shall:

— provide the Services in good faith and professionally in accordance with this Agreement;
— inform the Client of the progress of the Services;
— maintain confidentiality of the Client’s information.

6.2. The Service Provider has the right to:

— request additional information and documents necessary for the provision of the Services;
— refuse or suspend the provision of Services in case of inaccurate data, signs of fraud or abuse, or failure by the Client to fulfill their obligations;
— independently determine the methods and means of providing the Services within the scope of this Agreement.

6.3. The Client shall:

— provide accurate, complete, and up-to-date information and documents in the requested formats;
— respond promptly and fully to requests from the Service Provider and Third Parties within the process (clause 4.7);
— pay for the Services in full and within the established timeframes;
— refrain from publishing knowingly false or defamatory information about the Service Provider, including attributing to the Service Provider responsibility for decisions made by government authorities;
— notify the Service Provider of any errors in documents within the period specified in clause 4.4.

6.4. The Client has the right to:

— terminate the Agreement unilaterally in the event of a material breach by the Service Provider;
— receive information about the processing of personal data and request its correction or deletion in accordance with the Privacy Policy and applicable law.

7. Payment and Refund Policy

7.1. The Services are provided on a 100% advance payment basis.

7.2. Accepted payment methods are published on the Website and may include international payment systems, bank cards (Visa, MasterCard, JCB, UnionPay, MIR), and other methods.

7.3. In the event of a visa refusal for reasons beyond the Service Provider’s control, the cost of the Services is non-refundable. Such reasons include, but are not limited to: refusal by the consulate without explanation or at the officer’s discretion, provision of inaccurate or incomplete data by the Client, changes in visa policy after submission, personal circumstances of the applicant (criminal record, insufficient funds, prior immigration violations), as well as Force Majeure events.

7.4. The Client may withdraw from the Services before their actual commencement (submission of documents to the authorized authority on behalf of the Client). In such case, a refund shall be made minus actually incurred expenses, including but not limited to: specialist labor costs, payment system and bank fees, and costs of engaged Third Parties. The minimum retained amount shall be USD 30 (thirty) or the equivalent in another payment currency.

7.5. Special refund conditions for hotel bookings, airline tickets, or other ancillary services provided through the Service are specified in the relevant sections of the Service at the time of ordering and form an integral part of this Agreement.

8. Force Majeure

8.1. The Parties shall be released from liability for full or partial non-performance of obligations under this Agreement if such non-performance results from Force Majeure circumstances as defined in clause 2.4.

8.2. The affected Party shall notify the other Party within a reasonable time (no later than 5 business days) and, where possible, provide supporting evidence.

9. Limitation of Liability

9.1. The aggregate liability of the Service Provider under this Agreement shall in any case be limited to the amount of the Services actually paid by the Client under the specific Application giving rise to the claim.

9.2. The Service Provider shall not be liable for any indirect damages, lost profits, penalties, or consequential losses incurred by the Client in connection with the use or inability to use the Services.

10. Dispute Resolution and Governing Law

10.1. This Agreement, its conclusion, performance, amendment, and termination shall be governed by the laws of the Republic of Singapore.

10.2. Any disputes arising out of or in connection with this Agreement shall be resolved through negotiations. If no agreement is reached within 30 (thirty) calendar days, the dispute shall be submitted to the competent court of the Republic of Singapore, unless otherwise required by mandatory provisions of the law of the Client’s country of residence.

11. Final Provisions

11.1. This Offer enters into force upon its publication on the Website and remains valid indefinitely.

11.2. The Service Provider reserves the right to unilaterally amend this Offer. The new version shall enter into force upon publication on the Website unless otherwise stated. If the Client disagrees with the amendments, they have the right to refuse performance of the Agreement by notifying the Service Provider prior to accepting the new version.

11.3. The Parties acknowledge the legal validity of electronic communications, including email correspondence and messenger communications (such as WhatsApp, Telegram, etc.) sent using the contact details provided by the Parties. Such communications shall constitute proper evidence of their dispatch and content.

11.4. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. The Parties shall replace the invalid provision with a legally valid one that most closely reflects the original intent and economic effect.

Service Provider Details

MTTA PTE LTD
Address: 5 Napier Road, Republic of Singapore
Email: docs@myvisa.world
Phone: +65 3159 45 35 / 8 800 350 67 62
Messengers: whatsapp / telegram